261 Rope Mill Parkway, Ste. 3
Woodstock, GA 30188
Be sure to fill out our Contact Form before you ship your item.
We would like to offer you some suggestions on how to ship your components to us.
People have some strange ideas about how to ship their suspension components in for service… We have seen everything from a custom built wooden crate that took us nearly an hour to get into, to a guy who just put his $1200 Penske Racing Shock into a paper envelope and mailed it to us! We have had people mail us packages with signature required so that we had to go to the post office and stand in line for an hour to sign and receive it. While we are famous for our exceptional level of service, we cannot afford to stand in line at the post office for an hour for free!
When shipping forks, wrap each fork separately with something protective (bubble wrap, an old bath towel). Then, with both forks facing the same direction (axle clamps together and fork caps together), tape the forks together so they don’t bang against one another in transit. Finally, pack in a box that’s roomy enough for padding all the way around the forks – including the top and bottom (8″x8″x36″ box suggested). Don’t forget to include your information sheet with your name, phone number, shipping info, payment info and what you want done to the forks. Also, let us know by what date you will need them again so that we can get them done in time to ship them back.
Typically, we rely on UPS for shipping and recommend them for all packages. It’s $20-30 to ship a pair of forks, and $15-25 for a shock including insurance through UPS. FedEx will also provide you with good service, if your prefer them, or they are more convenient to you. Insure your forks or shock for $1000. UPS charges $1.30 for $100 insurance, and you can’t beat that!
NOTE: NEVER, EVER USE THE U.S. POSTAL SERVICE.
We RARELY receive a package from the postal service that isn’t smashed, busted open, or completely demolished!!! Their regulations for insured packages require that you wait 30 days before you can even file a claim for damages. It will cost you more, and your parts WILL BE DAMAGED!!!
As usual, if you have any questions, please don’t hesitate to call us at 770-592-3823.